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previews, and special offers.

We are committed to responsible practices and strive to ensure that our production
methods meet high ethical and quality standards.

If you have any questions or need assistance, please reach out to our customer service team
at contact +971 55 663 5024 or email us at support@blacmelo.com.

We focus on quality and comfort. For example, our oversized tee is crafted from
100% terry cotton, ensuring a soft feel and durable wear.

Puff printing is a technique that creates a raised, textured design on our garments,
adding a distinctive, tactile dimension to the look.

Yes, you can request an exchange within 7 days from when you receive your order.
To begin the process, please click the provided link within this period. For hygiene reasons, every returned item is carefully inspected. We may decline an exchange if the item shows signs of wear, damage, or if any tags are missing.

Once we have received your returned item, we will send you a confirmation. Your
exchange will then be processed and completed within 7 to 10 business days.

Due to our limited production runs, we do not offer direct refunds. Instead, approved
returns are credited via a gift card. In rare cases—such as a payment error or a
missing order confirmation —a refund will automatically be processed back to your
original payment method within 5 to 7 business days. If you have any questions,
please contact us at blacmelosocial@gmail.com.

Once we have received your returned item, we will send you a confirmation. Your
exchange will then be processed and completed within 7 to 10 business days.

Yes, we do offer custom design options. Simply email us at [contact email] with your specific requirements, and our team will get in touch with you shortly to discuss your custom order.

Our clothing is designed with an oversized, relaxed fit. If you're unsure of your size, we recommend choosing your regular T-shirt size (for example, if you usually wear an M, select M). If you prefer a looser look, you might consider sizing up. For more precise measurements, please refer to our sizing chart on our website.

We dispatch orders within 24 hours of receiving them, and your package will be delivered on the next working day.

A tracking ID or link will be sent directly to your registered WhatsApp number once your order ships.

Any delays in shipping or delivery are due to logistical issues beyond our control.

We never restock designs or sizes once they sell out. This practice ensures that each collection remains exclusive, assuring you of owning a truly unique piece and making every drop something to look forward to.

If you receive a damaged or defective item, please reach out to our Customer Service team immediately through one of the following channels. Our Customer Experience team is available Monday to Friday from 9 AM to 6 PM, and will get back to you as soon as possible:

WhatsApp:

Email:

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